Frequently Asked Questions
Everything you need to know about purchasing Victron Energy power solutions.
What payment methods do you accept for Victron Energy products?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and secure bank wire transfers for larger industrial orders.
How long does shipping take for heavy components like batteries and inverters?
Standard shipping typically takes 3-7 business days. Due to the weight and hazardous material classification of certain batteries, transit times may vary depending on your location and chosen freight carrier.
What is the warranty period on Victron Energy equipment?
Most Victron Energy products come with a standard 5-year limited warranty. Batteries (including LiFePO4) typically carry a 2-year or 3-year limited warranty, depending on the specific model.
Can I return a product if it is not compatible with my solar setup?
Yes, we offer a 30-day return policy for items in original, unused condition and packaging. Please note that a restocking fee may apply to large power systems or custom-configured units.
Do you provide technical support for system installation?
While we provide comprehensive manuals and access to the VictronConnect app resources, we recommend that high-voltage systems be installed by a certified professional to ensure safety and warranty compliance.
Are the products you sell genuine Victron Energy hardware?
Absolutely. We are an authorized distributor, ensuring that all products are 100% authentic, brand new, and eligible for full manufacturer firmware updates and support.